Bug Management Automation
Project Objective: Overcome inefficiencies in bug tracking and communication across support and QA teams, while enhancing client satisfaction.
Solution: Comboautomation agency devised a comprehensive automation solution leveraging Make (formerly Integromat) to streamline the bug transfer and control process seamlessly.
Key Features:
HubSpot Integration: Automated listening to new tickets in HubSpot, ensuring swift initiation of bug tracking process.
Notion Integration: Creation of Notion pages with detailed ticket data, reducing manual data transfer and minimizing the risk of data loss.
Discord Notifications: Instant notification to the QA team in Discord, including essential ticket details and a direct link to the corresponding Notion bug page.
HubSpot Ticket Updates: Automatic updating of HubSpot tickets with links to Notion bug pages, facilitating quick reference for support team members.
Notion Database Monitoring: Continuous monitoring of changes in Notion databases, enabling swift identification of resolved bugs.
Automated Ticket Closure: Upon detection of a fixed bug in Notion, the corresponding HubSpot ticket is automatically located and closed, eliminating manual intervention.
Client Satisfaction Survey: Automated dispatch of confirmation emails to clients upon bug resolution, prompting them to provide feedback through a CES survey.
Experience streamlined bug management and enhanced client communication with Comboautomation agency, where efficiency and client satisfaction are our top priorities.
